Help & Information > FAQs > Order/General
    Articles in this section
    Why can't I use the coupon for ordering?
    Where can I get my prescription?
    Why did not I get my order confirmation email or shipping notification email?
    If I want to change my prescription or address, what should I do?
    Is there a way I can try your frames and see which ones fit me best?
    How to Get a Coupon?
    How can I cancel an order I have made?
 

Why did not I get my order confirmation email or shipping notification email?

Our emails are sometimes grouped as Ads. You may check your spam folder or trash box to look for the email. Please be sure your email address matches the one on your order. If you still can't find the email, you may contact our Customer Service Center to send you a new order confirmation email or shipping notification email.

 

 

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