Help & Information > FAQs > Order/General
    Articles in this section
    Why can't I use the coupon for ordering?
    Where can I get my prescription?
    Why did not I get my order confirmation email or shipping notification email?
    If I want to change my prescription or address, what should I do?
    Is there a way I can try your frames and see which ones fit me best?
    How to Get a Coupon?
    How can I cancel an order I have made?

Why can't I use the coupon for ordering?

a. Only one coupon is allowed for one order;

b. Your coupon expires;

c. The coupon is not eligible for the product you select;

d. The product is already on discount and can’t use the coupon together;

e. You can chat with us on the right bottom live chat app to message us directly

Or Send us an email message via [email protected]



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