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1:Contact us through mail support @vkyee.com within 20 days of receiving your glasses,all returned glasses need to be in original unworn and good condition.
2: Please pack the glasses securely and if possible can leave us a message notice to tell us your name,order number and also why you want to receive the glasses or do have any issues caused you unsatisfied with our glasses,we will check it in details and make sure next time won't be happen again and make everything perfect for you. Vkyee would feel sorry if your glasses getting lost during the transfer.Therefore shipment you returned back by a traceable method is recommended and highly appreciated !
3: TIPS: FOR THE RETURNED PARCEL WE ARE NOT RESPONSIBLE FOR THE POSTAGE,YOU NEED TO BEAR IT BY YOUR SIDE. TAHNK YOU FOR YOUR UNDERSTANDING !
PD is the distance between your two pupils in millimeters. Having a correct PD on your glasses ensures that you are looking through the ideal spot in your lenses. If there is no PD on your prescription, you can check it with your doctor or measure it yourself.
SPH(Sphere)
Sphere(SPH) refers to the refractive correction in the prescription. Minus(-) values are for nearsightedness, and Plus(+) values are for farsightedness. If "PL" or "Plano" is written for the either SPH on your prescription, then you should select "0.00".
CYL(Cylinder) & Axis
Cylinder(CYL) refers to astigmatism. It can be either positive(+) or negative(-). Axis is recorded as an angle in degrees, between 0°and 180°. Therefore, if there is a CYL value on your prescription, then there must be an Axis for it.
If "DS" or "SPH" is noted for the either CYL on your prescription, it means you have no astigmatism.
ADD(Addition)
The number sometimes written as "NV" or "Reading Addition" refers to near vision and is used for multifocal lenses and readers.
Prism
Prism is power, measured in diopters, used to correct vision displacement, like double vision or an eye turn. Most eyeglass prescriptions do not have prism correction. A prescription with prism will have two values per eye: a Prism (power) and Base (direction).
Please confirm whether your prescription data matches. If it is correct, please click 'Confirm' to continue.
