Help & Information > FAQs > Return & Refund Policy
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    When cancel the order when can I get my refund back ?
    Can I applied the refund to a different card then I used on my order ?
    My frame is a little bit twist,how can I repair my glasses ?
    Do you offer glasses fixing service ?
    If I put wrong information on my order,how can i do ?
    How to return the glasses I broughts ?
    What's the return policy ?
    Return & Refund
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How to return the glasses I broughts ?

1:Contact us through mail support @vkyee.com within 20 days of receiving your glasses,all returned glasses need to be in original unworn and good condition.

2: Please pack the glasses securely and if possible can leave us a message notice to tell us your name,order number and also why you want to receive the glasses or do have any issues caused you unsatisfied with our glasses,we will check it in details and make sure next time won't be happen again and make everything perfect for you. Vkyee would feel sorry if your glasses getting lost during the transfer.Therefore shipment you returned back by a traceable method is recommended and highly appreciated !

3: TIPS: FOR THE RETURNED PARCEL WE ARE NOT RESPONSIBLE FOR THE POSTAGE,YOU NEED TO BEAR IT BY YOUR SIDE. TAHNK YOU FOR YOUR UNDERSTANDING !

 

 

Much obliged for your glance at Vkyee.com